The aims of the KwaZulu-Natal Department of Transport is to:

• Provide access and mobility within KwaZulu-Natal through the planning and provision of access roads and bridges (including pedestrian bridges) to communities, particularly the previously marginalised rural areas with the aim of improving the quality of the lives of our people. In so doing, we strive to achieve an equitable, balanced road network;

• Effectively management the road infrastructure network through the planning, construction, repair and maintenance of a balanced road network that supports the Provincial Growth and Development Strategy and the Provincial Spatial Economic Development Strategy in order to promote economic and social development of KwaZulu-Natal;

• Promote an integrated land transport system through the creation of a well-managed, integrated land transportation system that is accessible to all the people of KwaZulu-Natal;

• Promote a safety road environment through the provision of a safe, regulated road environment through Education, Enforcement, Engineering and Evaluation.

The KwaZulu-Natal Department of Transport is responsible for the management of the transportation system in the province of KwaZulu-Natal, including:

• The construction, upgrading, maintenance and control of the provincial road network; 
• The regulation, management and overall control of public and freight transport operations; 
• The registration and licensing of vehicles and drivers; 
• The regulation of traffic; 
• The implementation of Road Safety Campaigns and Awareness Programmes; and 
• The management of the provincial vehicle fleet. 

The KwaZulu-Natal Department of Transport's vision is:

"PROSPERITY THROUGH MOBILITY"

This means that all activities of the Department and the manner in which the Department delivers services to communities will increase the wealth and quality of life to all citizens of the province.

The Department’s mission is that
"We will provide the public with a safe, integrated, regulated, affordable and accessible transportation system, and ensure that, in delivering on our mandate, we meet the developmental needs of our province."

AND

We will promote transparent and accountable government, plan in accordance with the needs of our customers, and ensure effective, efficient and transparent delivery of services through the appropriate involvement of the public and through regular and accurate reporting."

The Department’s values emanate from the Batho Pele principles:

• Teamwork – We will promote consultation, an open door policy and communication in our activities to ensure teamwork;
• Innovation – We will continuously explore new methods to innovate, improve and fast track service delivery;
• People first – We are committed to providing the nest service to our citizens in a humble and respectful manner. People will be treated without prejudice or discrimination through customer care and consultation;
• Hard work, efficiency and recognition of staff – We will continue to motivate our staff to work hard and efficiently through recognition while providing service excellence at all times;
• Good governance through the facilitation of an inclusive government and integrated society that contributes to departmental activities and programmes while ensuring integrity, accountability and trustworthiness.