Mission Directed Work Teams
In order to establish a measuring instrument for the service delivery outputs
by all the offices the programme "Mission Directed Work Teams" was
The programme consists of ten modules covering a very wide field of
management responsibilities but has as its foundation and point of departure the
identification of service delivery outputs and its measurement and reporting.
The programme has therefore a very powerful empowerment element in it in that
the manager, at any level in the organisation is not only monitored in terms of
his/her output, but also given all the tools and techniques to improve upon
his/her output thereby strengthening the organisation as well as uplifting the
The Modules are:
Mini business goal alignment: The identification and measurement of
service delivery outputs and the reporting of these against stated targets.
Visual Workplace: Making work easy through improving the workplace.
Equipment Optimization: Improved equipment productivity and
Team Leadership: Developing the team through empowering leadership and
Workflow Management: Improving organisational responsiveness and speed
by managing capacity constraints and reducing work in progress.
Team Coaching: Building a competent, multiskilled and versatile team.
Quality Assurance: Managing and eliminating waste by building quality
into each process and sustaining a world class quality system such as ISO, UDA and QS.
Customer Service: Focusing the team on delivering customer service
Process Improvement: Identifying and eliminating the seven wastes.
Self-Development: Forging the attributes necessary for personal and
Monitoring and Evaluation in the Department of Transport is thus a holistic
approach where individuals and components are not only measured in terms of
their service delivery outputs but they are also guided with regard to the
setting of targets in line with Departmental Strategic Aims as well as being
equipped to improve themselves in order to overcome constraint in the workplace
or inadequate personal capacity.